Below you will find the Rental Policy of Prestige Luxury Auto Rentals (hereinafter referred to as “Prestige” and or “We”). Please note that this policy is subject to change without notice, at the discretion of Prestige.
All renters will be asked to sign the rental agreement prior during the delivery of their selected vehicle(s). Upon finalizing the reservation, the renter will be asked to provide a copy of their driver’s license as well as the driver’s license of any additional driver that will be operating the vehicle. Please note all renters are subject to a complete background check and driver license record history as Prestige reserves the right to deny services to any individual at any given time.
The minimum age required within the company is 25. However, for certain vehicles, and for an additional charge, certain exceptions can be made within our discretion.
All renters are required to present proof of insurance to Prestige upon finalizing the reservation. The policy will be confirmed for coverage including but not limited to personal liability and physical damage. Furthermore, Prestige must confirm with the insurance carrier that the policy coverage will extend onto the vehicle(s) being rented. For those renters who do not have personal insurance coverage, Prestige offers C.D.W at an additional charge and holds the right to deny the purchase of C.D.W at any given moment.
If the reservation is made outside of 14 days, a refundable Reservation Deposit equal to one day’s rental, is due within 7 days of confirmation of the vehicle availability and dates. If the reservation is made inside of 14 days, the refundable Reservation Deposit, equal to one day’s rental is due within 24 hours of confirmation of the vehicle availability and dates. Please note that if the reservation is made inside of 48 hours, a refundable Reservation Deposit, equal to one day’s rental, is due by 5pm Eastern Time on the same day of making the reservation. The Reservation Deposit will be applied to the balance of the total rental which can be paid at the time of vehicle pick-up.
International renters with a valid driver’s license and active native passport may reserve our services upon submitting the proper identification to us.
All individuals aside from the primary renter operating the vehicle are required to be listed as additional drivers on the rental agreement and will be subject to the same requirements as the primary renter.
Delivery / Pick-up
Prestige offers Delivery and Pick-up services at an additional charge. Arrangements can be made at the time of the reservation.
Vehicles must be returned at the time stated on the rental agreement. We allot a 1 hour grace period in which a vehicle may be returned after the time noted. However, vehicles scheduled to be returned between 8 pm and 8am will not be given a grace period and must be returned at that specific time. Any vehicle returned after the grace period (if applicable) or late may be subject additional rental fees.
Damage Deposit Requirements
Prestige requires all of our renters to provide us with a deposit (separate from the Reservation Deposit) at the time of vehicle pick-up, which will be used to cover any minor damages to vehicle. This deposit can be given in the form of a credit card authorization/hold or cash. The cost for any damage found on the vehicle during its return inspection will be deducted from this deposit. The amount of this deposit will vary depending on the renter’s insurance policy as well the class of vehicle being rented.
Upon finalizing a reservation with Prestige you are required to give a Reservation Deposit, equal to one day’s rental of your selected vehicle. In the event you cancel less than 48 hours in advance of your rental, you agree to pay the reservation deposit to Prestige as a cancellation fee. If your reservation is made within 48 hours and you cancel less than 24 hours in advance of your rental you agree to pay the reservation deposit to Prestige as a cancellation fee. Furthermore, during certain special events, Prestige may charge a cancellation fee equal to 100% of your rental, if your reservation is not cancelled 48 hours in advance of your rental.
Methods of Payment
We accept American Express, Visa, Mastercard, Discover and Cash as methods of payment for rental fees and damage deposits. Prestige does not accept personal or corporate checks.
All vehicles due back upon return with the same fuel level as it was received by the renter. In the event the vehicle is not refueled, a fuel surcharge of up to $8.50 per gallon will be assessed and charged. Upon the return of the vehicle, an inspection will be conducted of the grade of fuel used to refuel and if any other than Premium grade was used, you will be charged a penalty of $500 for the lesser grade as we must maintain the condition of our luxury vehicles.
While we do not offer refunds for vehicle rentals, our main goal is customer satisfaction; we will try our best to make your rental experience an unforgettable one. If for some reason you are less than satisfied, Prestige may at times offer additional days rentals at no cost, if deemed appropriate by upper management.
Driving Area Restrictions
Our vehicles may not be driven outside the state in which they are rented in. Should you need to drive across state lines please let us know so we may organize the necessary arrangements.
Prohibited Use of Vehicles
Our vehicles may not be used:
By anyone without a valid driver’s license;
To surpass any legally posted speed limit;
To drive recklessly and or haphazardly;
By anyone not listed as an additional driver on the rental agreement;
In any speed test, speed contest, race, rally, speed endurance contest, demonstration, or on or near any racetrack or Road course (this is not covered by our and very likely not covered by your insurance policy);
To push or tow anything;
To drive off road or on any other unpaved or unfinished surface;
For anything other than personal and private use; OR
For any illegal purpose.
In the event this Rental Policy is violated, we reserve the right to immediately recover the vehicle. Furthermore, the renter agrees to pay Prestige all fees incurred as a result of the violation of this policy.
The renter is held responsible for all parking, traffic, speeding or violations (i.e. towing and impound fees) associated with the vehicle in their possession. In the event the rental is impounded during the contracted time, the contract will continue to be in effect and renter is responsible for the vehicle. Therefore, the renter is required to pay the rental fees and return the vehicle on time.
All rentals are issued with 100 complimentary mileage allowance per day. All miles driven over the complimentary miles will be subject to an additional charge set forth in the rental contract. Please be sure to request the surcharge for over mileage at the time of rental.